FAQ
Watch Lab are confident that you will be delighted with the quality of our products. However, we understand that there can be exceptions. It is therefore important that you inspect your product(s) promptly upon receipt and check for any defects. If you do notice any issues, please notify us within 7 working days from the day after the delivery date, and return any faulty product to us within 14 working days from the date of delivery. Please refer to our Terms and Conditions for more information.
Rest assured that if all the necessary conditions are met and the product is found to be defective, Watch Lab will either replace the product with an identical one, repair it, or provide a full refund, including the normal postage charge. We value your satisfaction and want to ensure that you have a seamless shopping experience with us.
At Watch Lab, we understand that our customers have different preferences when it comes to payment methods. Therefore, we strive to accommodate as many standard forms of payment as possible, including debit cards, credit cards, and cash.
Our prices are subject to change at any time, but please be assured that any price changes will not affect orders that have already been confirmed with you. Once we have accepted your order, your price is guaranteed and will not be impacted by any subsequent price changes.
We believe in transparency and want to ensure that you are fully aware of any potential price changes that may occur. We strive to keep our prices competitive and reasonable, and our team is always available to assist you with any questions or concerns you may have regarding pricing or any other aspect of your order.
At Watch Lab, we are dedicated to providing our customers with the utmost confidence in the authenticity and quality of our products. To achieve this, we have established strong relationships with leading experts in the field, including impartial third-party sources such as jewelers and dealers who are highly respected in the industry.
Our verification process is a top priority, and we strive to ensure that all items offered for sale meet our strict standards of authenticity and quality. We understand the importance of trust and transparency in our business, and our team is committed to providing you with the highest level of service and expertise throughout your shopping experience with us.
At Watch Lab, we are committed to providing our customers with a seamless shopping experience, and this includes ensuring the authenticity of every item we sell. For this reason, we always include a Document of Authenticity with every purchase from our own collection of watches, as well as for every product we source for our customers.
