FAQs

• What is your return policy?

  We do not offer returns or exchanges solely for a change of mind. This policy does not limit any rights or remedies available to you under applicable UAE law.

  If your item arrives damaged, has a defect or does not match its description, please contact us as soon as possible after delivery. We will review each case individually and resolve it in accordance with applicable UAE law. Full details are on our Shipping & Returns page.

• What forms of payment do you accept?

  At Watch Lab, we understand that our customers have different preferences when it comes to payment methods. Therefore, we strive to accommodate as many standard forms of payment as possible, including debit cards, credit cards, and cash.

  We want to ensure that your shopping experience with us is as smooth as possible, and our team is always available to assist you with any payment-related queries you may have.

• If I begin the process to purchase a watch, can the price change before my purchase is completed?

  Our prices are subject to change at any time, but please be assured that any price changes will not affect orders that have already been confirmed with you. Once we have accepted your order, your price is guaranteed and will not be impacted by any subsequent price changes.

  We believe in transparency and want to ensure that you are fully aware of any potential price changes that may occur. We strive to keep our prices competitive and reasonable, and our team is always available to assist you with any questions or concerns you may have regarding pricing or any other aspect of your order.

• How do you verify the authenticity of a watch?

  Every watch is inspected by our in-house watchmakers before it is offered for sale — the same team runs our own service and repair workshop.

  If you wish, we can also arrange an additional check at an independent service centre of your choice.

• Will I receive documentation of authenticity with my purchase?

  Each listing states what comes with the item — for example, the original box, papers or warranty card, where available. With every purchase you also receive an invoice from WATCH LAB.

  If you have any questions about the documents for a particular piece, please ask our team before buying.